Guide to good sales meetings Telephone guide Discount versus contribution ratio Negotiation checklist The Four Performance Circles Management style analysis Appraisal interview Effective Error Management Strategy – Tactics – Operation Emotional intelligence analysis Investigative overview Self-knowledge on skills The effective exhibition Quotation structure Decision Facilitation – Lean back Feedback Daily operational plan Starts/stops new behaviour Competency selector Queen of hearts and the five facilitating questions Need/obligation game and effective communication Daily progress checklist (manager) Daily progress checklist Efficient communication Procentregning SalesPilots’ best advice Facilitating questions Action plan Checklist Meeting Checklist Telephone Colleague feedback reflection Communication analysis Conversation contract CULI Method Daily reflections Decision facilitation DiSC Fast analysis DiSC fast reading Drama triangle analysis Gives takes energy Johari questions Johari window Ought to & do Pocket DiSC Qualifying customers Sales objectives Understanding Types – DiSC Weekly reflections Principles of sales Pre meeting questions Seek the “no” Recruitment process Big Five folder GCC method Forgiveness Passion test Will/skill The sales process Personality traits mapping – Read & feedback Typical negotiation mistakes